Returns & Exchanges
At Shop Watches Online, we want you to be completely satisfied with your luxury timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn watches in their original packaging.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the item you wish to return and receive a Return Authorization number.
Pack Your Timepiece
Carefully place the watch back in its original presentation box, ensuring all manuals, warranty cards, and protective films are included.
Ship to Our Warehouse
Affix the prepaid shipping label provided in your email to the outer shipping carton and drop it off at any authorized courier location.
Inspection and Refund
Once our horologists verify the watch's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing